Shipping policy

At DasosGlen, we are committed to delivering your selected mice, keyboards, and headphones with clarity and reliability. Please review our logistics policy below to understand how your order is processed and shipped.

Shipping Method

We currently offer a single, straightforward shipping option: Standard Shipping. This method applies to all orders, regardless of product type, weight, or destination. There are no expedited or express alternatives available at this time.

Processing Time

All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will begin processing on the next business day. You will receive a confirmation email with your order details once processing begins.

Delivery Time

Standard Shipping typically delivers within 5–10 business days from the date of dispatch, depending on your location. While we strive to meet these estimates, delivery times may vary due to carrier schedules, customs procedures, or unforeseen regional conditions. We appreciate your patience.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery address and the total weight of your order. Please note that we do not offer free shipping under any circumstances. The exact shipping cost will be clearly displayed before you finalize your purchase, with no hidden charges added later.

Order Tracking

Once your order is dispatched, we will send a confirmation email containing your tracking number and a link to the carrier’s tracking portal. You can use this information to monitor the progress of your shipment. If you do not receive the tracking email within 24 hours of dispatch, please check your spam folder or contact us at [email protected].

Delivery Address

Please ensure that your shipping address is complete and accurate at the time of purchase. DasosGlen cannot be held responsible for delays or non-delivery resulting from incorrect or incomplete address information. If you notice an error in your address after placing an order, contact us immediately at [email protected] and we will do our best to correct it before dispatch.

Undeliverable Packages

If a package is returned to us due to an invalid address, repeated delivery attempts, or refusal of receipt, we will contact you to arrange a reshipment. A reshipping fee may apply to cover additional postage costs. If you do not respond within 30 days of our notification, the order will be considered abandoned and no refund will be issued.

Lost or Damaged Shipments

While we take great care in packaging your items, occasional transit damage may occur. If your order arrives damaged, please retain the original packaging and contact us within 7 days of delivery with photos of the damage. For lost shipments, we will initiate an investigation with the carrier. Claims must be submitted within 30 days of the expected delivery date. In both cases, we will work to provide a replacement or refund as appropriate.

International Shipping

DasosGlen ships internationally to most regions. Please be aware that international orders may be subject to customs duties, taxes, or import fees levied by your country. These charges are the responsibility of the recipient and are not included in our shipping costs. Customs policies vary widely, so we recommend checking with your local customs office for details.

Contact Us

If you have any questions about your shipment, delivery timelines, or this policy, please reach out to our support team at [email protected]. We aim to respond to all inquiries within 24–48 hours on business days.