Refund policy

At DasosGlen, we are committed to ensuring your satisfaction with every purchase of Mice, Keyboards, and Headphones. If for any reason you are not completely happy with your order, our straightforward refund policy is designed to make returns simple and transparent.

Refund Eligibility

You may request a refund within 30 days of the delivery date. To qualify for a full refund, the item must be:

  • Unused and in its original packaging
  • Free from any signs of wear, damage, or tampering
  • Accompanied by all included accessories, cables, and manuals
  • Returned with the original proof of purchase (order confirmation or receipt)

Non-Refundable Items

Certain products are not eligible for a refund unless they arrive defective or damaged. These include:

  • Items marked as "Final Sale" on the product page
  • Products that have been opened and show signs of use (e.g., worn keycaps, scratched surfaces, or damaged ear cushions)
  • Software or digital content bundled with hardware
  • Items returned after the 30-day window

How to Request a Refund

To initiate a return, please email our support team at [email protected] with the following details:

  1. Your order number
  2. The product name and quantity
  3. The reason for the return
  4. Clear photos of the item (if reporting a defect or damage)

Our team will respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions for shipping the item back to us. Please do not send any product without an RMA number, as we cannot process unverified returns.

Return Shipping

You are responsible for return shipping costs unless the item arrived defective, damaged, or incorrect. We recommend using a trackable shipping method, as DasosGlen cannot be held liable for lost or stolen return packages. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Refund Processing Time

Approved refunds will be issued to your original payment method within 5–7 business days after our warehouse confirms the returned item's condition. Please note that your bank or credit card provider may take an additional 3–5 business days to reflect the credit in your account.

Exchanges

If you received a defective or incorrect item, we will gladly exchange it for the same product at no additional cost. For exchanges of a different model or color, please return the original item for a refund and place a new order separately. To request an exchange, email [email protected] with your order details and the issue you encountered.

Damaged or Defective Products

If your product arrives damaged or fails to function as intended, please contact us within 48 hours of delivery. Include photos or a short video showing the issue, and we will arrange a replacement or full refund, including any applicable shipping fees, without requiring you to return the damaged item unless specifically requested.

Late or Missing Refunds

If you have not received your refund after the stated processing time, please first check your bank account. Then contact your credit card company or payment provider, as processing times can vary. If the issue remains unresolved, reach out to [email protected] and our team will assist you promptly.

Contact Us

For any questions regarding this refund policy or to start a return, please email [email protected]. We are here to help and will respond to all inquiries within 2 business days.