Privacy policy

At DasosGlen, your privacy is a priority. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our online store, which specializes in Mice, Keyboards, and Headphones. By using our website, you consent to the practices described below.

1. Information We Collect

We collect only the information necessary to process your orders, provide customer support, and improve your shopping experience. The types of data we may collect include:

  • Order Information: Your name, shipping address, billing address, email address, and payment details (processed securely by our payment provider).
  • Device & Usage Data: IP address, browser type, operating system, pages viewed, and click-stream data collected via cookies or similar technologies.
  • Communication Data: Any information you voluntarily provide when contacting us via email at [email protected].

2. How We Use Your Information

We use the collected information for the following legitimate business purposes:

  • To process and fulfill your orders, including shipping and delivery.
  • To provide customer service and respond to your inquiries.
  • To send transactional updates (e.g., order confirmation, shipping status).
  • To improve our website, product selection, and user experience through aggregated analytics.
  • To detect, prevent, and address fraud, security issues, or technical errors.
  • To comply with applicable legal obligations.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality and analyze site traffic. These may include:

  • Essential Cookies: Required for the website to function properly (e.g., shopping cart session).
  • Analytics Cookies: Help us understand how visitors interact with our site so we can improve our services.
  • Preference Cookies: Remember your choices (e.g., currency or language) for a more personalized experience.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our store.

4. Data Storage and Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Specifically:

  • Order records are kept for a minimum of 5 years to comply with tax and accounting regulations.
  • Customer service correspondence is retained for up to 3 years after the last interaction.
  • Analytics data is anonymized and stored for a maximum of 26 months.

When data is no longer needed, it is securely deleted or anonymized.

5. Data Protection and Security

We implement appropriate technical and organizational measures to safeguard your personal information, including:

  • Encryption of data in transit using SSL/TLS protocols.
  • Secure storage of payment information via PCI-DSS compliant payment processors.
  • Restricted access to personal data to authorized personnel only.
  • Regular security audits and vulnerability assessments.

While no method of transmission over the internet is 100% secure, we strive to protect your data and promptly address any suspected breaches.

6. Third-Party Services

We may share limited data with trusted third-party service providers who assist us in operating our business, such as:

  • Payment gateways (e.g., PayPal, Stripe) to process transactions.
  • Shipping carriers (e.g., FedEx, UPS) to deliver your orders.
  • Analytics platforms (e.g., Google Analytics) to understand site usage.

These providers are contractually obligated to use your data solely for the services they perform on our behalf and must comply with applicable privacy laws.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Ask us to correct any inaccurate or incomplete data.
  • Deletion: Request the removal of your personal information under certain conditions.
  • Restriction: Limit how we process your data in specific circumstances.
  • Data Portability: Receive your data in a structured, machine-readable format.
  • Objection: Object to processing based on legitimate interests or direct marketing.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days of receiving your request.

8. International Data Transfers

If you access our website from outside your country of residence, your information may be transferred to and processed in countries where our servers or service providers are located. We ensure that such transfers comply with applicable data protection laws, including the use of Standard Contractual Clauses or other lawful mechanisms.

9. Children's Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately, and we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a revised date. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us via email at [email protected]. We are committed to addressing your inquiries promptly and transparently.